Services

Strong Technical Support

Just a phone call or e-mail away, PCWI has technically qualified staff to guide you and provide in-house after sales support.

In-house development and manufacturing enables us to provide technical support and a quick response to enquiries and special orders.

Quick response to enquiries and orders

Your order will be processed same day, when the instrument is in stock - that also means same day despatch, subject to relevant payment conditions.

A full range of recommended spare parts are also available... which means minimum downtime.

Market and Product knowledge

We understand technical specifications demanded by industry and recognise customer requirements can sometimes be very specific - in relation to testing and measuring instruments.

Continuous R&D Program

PCWI maintains a program of continuous quality improvement in systems and procedures and has a strong commitment to ongoing Research and Development.

NATA Accredited Laboratory

PCWI's in-house laboratory is NATA Accredited in Metrology and can also support testing for a range of instruments enabling Certification Traceable to International Standards.

Quality Systems certified to ISO9001

PCWI's Quality Management System is Certified to ISO 9001

Warranties and After Sales Service

PCWI provides twelve months warranty for most products (three months for probes and accessories) with detailed operator instruction handbooks and after sales service. A number of Foreign Language Operating handbooks & technical data sheets are also available to assist non-English speaking customers with our Compact Porosity Detector range. Just send us an email and nominate your language.