Calibration and Repairs

All coating inspection equipment should be calibrated to ensure the user can be confident the equipment operates within the manufacturer’s specifications and delivers the required measurement accuracy. PCWI calibration certificates are traceable to NATA through the use of NATA‑endorsed reference standards.

PCWI's in-house calibration laboratory began in Cardiff, NSW in June 1995 and operates today from our head office in Adelaide. Since 2025, we have been a DeFelsko Authorised Service Centre. PCWI's quality management system is certified to ISO 9001 and the Laboratory operates in accordance with ISO 17025. 

• DC Porosity Detectors: DC15, DC30
• Pulse Porosity Detectors: P20, P40
• Crest Meters: DC, Pulse  
• PCWI Coating Thickness Standards
• Surface Profile: Pit & Crack, Needle gauges
• Testex Dial Gauges
• Ultrasonic Calibration Blocks 

• Adhesion Testers: ATA, ATM
• Coating Thickness: 6000, 200, PosiTest DFT, PosiPen
• Coating Thickness Standards
• Environmental: DPM, DPMS, DPMIR, DPMD, DPML(+)
• Hardness: SHDA, SHDD, BHI 
• Holiday Detectors: HHD, HHDC
• Salt Meter: SST
• Surface Profile: SPG, SPGS, RTRH, RTM
• UTG: UTGC, UTGP, UTGCX  
• Gloss Meters  

• Adhesion Testers: 106, 510
• Coating Thickness: 345, 456
• Elcometer Coating Thickness Standards  
• Environmental: 319
• Surface Profile: 224, 123, 124
• Porosity Detectors: 266  
• Material Thickness 

•  Coating thickness: All models
• Moisture Meters: Protimeter all model  
• Gloss Meters
• Concrete Cover Meters: Koletric 
• Hardness Testers
• Wall Thickness: Dakota, Lanyu, all others
• Testex Dial Gauge: All models
• Barcol: 934, 935  
• Durometers: Shore A, Shore D
• Environmental: Humidity and Temperature
• Concrete Moisture Meters
• Conductivity Meters
   

Our goal is simple – to get your calibrated equipment back in your hands as quickly as possible. For the fastest possible turn around, follow these 5 steps: 

1. Download and complete our simple Calibration Booking Form. 
2. Ship your equipment to PCWI and include your printed booking form with the goods. 
3. Our team will send you confirmation and quote for approval once we receive your equipment.
4. Once the service is complete we’ll dispatch your goods or contact you for payment. (If there are any issues with the service we’ll let you know).
5. You’ll receive a shipment notification with tracking details to see when your equipment will be delivered back to you. 

Alternatively, you can contact us; calibration@pcwi.com.au or call on 1800 303 424 for a custom quote or further assistance with your calibration. 

As an Authorised Service Centre, we use DeFelsko equipment, processes and systems to provide a manufacturer equivalent calibration for your instrument. Your calibration certificate will be DeFelsko / PCWI branded and available on DeFelsko's PosiTrack system. We can repair, service or trade in old / damaged instruments depending on age and condition. 

Standard calibration services range in price from $175.00 (ex. GST) to $362.00 (ex. GST). Unless preapproved, we’ll provide a quote for your review prior to proceeding with your calibration service.

StarTrack Premium return freight is included on all orders over $200 (ex. GST). For orders under $200 a $20 freight charge will apply. 

Our standard turnaround time from when we receive your instrument(s) to the service being completed is 7 to 10 days. For smaller jobs of 1 or 2 instruments we make best efforts to complete the service in 5 days. Larger jobs of 10+ instruments can take a little longer.

If your job is urgent please let us know and we’ll do our best to expedite your service. 

PCWI can perform basic servicing and repairs on many makes and models of coating inspection equipment. Contact us if you have any questions or service and repair enquiries. 

PCWI's quality management system is certified to ISO 9001 and the Laboratory operates in accordance with ISO 17025. Under ISO 9001 our measuring equipment is calibrated or verified, or both, at specified intervals. Any company or individual should have their measuring equipment calibrated so they can be confident their equipment operates within manufacturer's specifications or complies in some circumstances to Australian Standards or International Standards. Equipment calibrated by PCWI is tested in accordance with Laboratory Documents, Manufacturer's Specifications, Australian Standards or International Standards (where applicable). Calibration Certificates issued by PCWI are traceable to NMIA (National Measurement Institute of Australia) via NATA endorsed Reports and applies to PCWI's Reference equipment that has been externally calibrated by NATA accredited Laboratories. 

PCWI Calibration certificates are traceable to NATA via NATA endorsed reference standards. If NATA endorsed certificates are required, we can also arrange this service, please indicate your requirement on the booking form of contact the Sales team directly and we’ll provide a quote. 

Calibration is the process of verifying that an inspection instrument measures accurately by comparing its readings to certified reference standards with known values. For coating inspection equipment - such as coating thickness gauges, surface profile gauges, or gloss meters - calibration checks performance across the instrument’s operating range and identifies any measurement drift. If readings fall outside acceptable tolerances, adjustments are made or the instrument is deemed out of specification. The outcome is a calibration certificate documenting accuracy, uncertainty, and traceability to recognised standards. Calibration ensures the instrument is performing as intended at the time of testing.

Calibration is important because inspection decisions are only as reliable as the measurements behind them. Inaccurate readings can lead to non‑compliant coatings, premature failures, unnecessary rework, or disputes with clients. Regular calibration provides confidence that results are accurate, consistent, and defensible, particularly for quality systems, audits, and contractual requirements. It also supports compliance with relevant standards and specifications and helps identify equipment degradation before it causes problems. Ultimately, calibration protects product quality, reduces risk, and ensures coating inspections reflect true performance rather than instrument error.

Most test and measurement equipment should be calibrated at regular intervals, commonly every 6 to 12 months, but the correct frequency depends on several factors. These include how often the equipment is used, the environments it operates in, manufacturer recommendations, applicable standards, and contractual or quality system requirements. Equipment used frequently, in harsh conditions, or for critical measurements may need more frequent calibration. Conversely, lightly used or stable instruments may justify longer intervals once performance history is established. Reviewing past calibration results and risk to quality helps determine an appropriate, defensible calibration schedule.

When selecting a calibration service provider, look for traceability to recognised national or international standards and clear documentation of results. The provider should have experience with coating inspection equipment and understand relevant industry standards. Ask whether they supply detailed calibration certificates showing tolerances and uncertainty, not just pass/fail results. Turnaround time is also important. Finally, choose a provider with a reputation for consistency, technical competence, and transparent processes, so you can trust the accuracy of your inspection data.